Payment Terms.

These Payment Terms are a binding agreement between you and OUTERMARK GROUP PTY LTD (ACN 699 247 277) of Level 1, 446 Oxford St, Bondi Junction NSW 2022, Australia (“BeatsToRapOn”, “BTR”, “we”, “us”, or “our”), which operates the services offered on or through beatstorapon.com, the BeatsToRapOn website marketplace, creator tools, event tools, fan tools, artist services, and any BeatsToRapOn mobile applications (collectively, the “Platform”).

These Payment Terms supplement and form part of our Terms of Service. By making or receiving payments on the Platform, using any BTR Wallet, BTR Balance, artist earnings balance, buying through the website marketplace, making a purchase through the mobile app, selling a service, requesting a withdrawal, connecting a payout account, receiving artist earnings, or receiving mobile streaming payouts, you agree to these Payment Terms.

1. Key terms

• “Website Platform” means beatstorapon.com and related web-based BTR services, including the BTR website marketplace, seller listings, buyer orders, event tools, creator tools, campaign tools, wallets, web checkout, and website dashboards.
• “Mobile App” means the BTR iOS application available through Apple App Store and the BTR Android application available through Google Play.
• “Marketplace” means the BTR website music promotion and services marketplace where buyers may purchase services, campaigns, creative work, promotional activity, or other seller-listed products or services.
• “Order” means a purchase made through the Website Platform or Marketplace, excluding Mobile App purchases unless these Payment Terms expressly say otherwise.
• “Mobile Purchase” means a purchase made inside the Mobile App through Apple In-App Purchase, Apple StoreKit, Google Play Billing, or another app-store-approved mobile purchase method.
• “In-App Purchase” or “IAP” means a digital purchase made in the Mobile App and processed by Apple App Store or Google Play.
• “BTR Wallet” or “BTR Balance” means an internal account ledger feature that may reflect credited seller earnings, returned payments, credits, adjustments, streaming payout credits, and amounts available for eligible purchases or withdrawal, subject to these Payment Terms. A BTR Wallet or BTR Balance is not a bank account, deposit account, stored-value account, trust account, regulated wallet, or payment account.
• “Artist Earnings Balance” means BTR’s internal ledger record of an artist’s pending, held, approved, available, paid, adjusted, reversed, or clawed-back earnings. It is an accounting record only and not a separate financial account owned or controlled by the artist.
• “Payment Services Providers” or “PSPs” means independent third-party payment processors, acquiring banks, card networks, wallet providers, payout providers, app stores, tax processors, fraud processors, and similar providers used to collect, verify, hold, settle, remit, refund, or process payments.
• “Payout Provider” means a third-party provider used by BTR to pay eligible Earnings, including PayPal, Payoneer, banks, payment networks, app stores, or other providers made available from time to time.
• “PayPal Payout” means a withdrawal or payout sent through PayPal to a PayPal account nominated by an eligible user, where PayPal is available and enabled for that user, territory, currency, and account.
• “Payoneer Payout” means a withdrawal or payout submitted by BTR through Payoneer’s payout services to a Payoneer payee account, Payoneer-supported payout method, bank account, eWallet, or other destination made available by Payoneer and enabled by BTR.
• “Connected Payout Account” means a PayPal account, Payoneer account, bank account, eWallet, or other payout destination that a user connects, nominates, or authorises for receiving payouts from BTR, subject to BTR approval and Payout Provider approval.
• “Payoneer Payee Account” means a Payoneer account, payee profile, or payout profile that Payoneer creates, approves, links, or recognises for receiving payouts through a BTR payout program.
• “Payout Request” means a request by an eligible user to withdraw available Earnings through a supported payout method. A Payout Request is an instruction to BTR to review and, if approved, submit a payout through a Payout Provider. It is not a user-to-user money transfer instruction.
• “Earnings” means money a seller, artist, creator, or other eligible recipient earns from completed Platform transactions or from eligible mobile streaming activity, net of applicable BTR fees, app-store fees, processor fees, taxes, adjustments, refunds, reserves, chargebacks, reversals, and other deductions.
• “Website Seller Earnings” means earnings from completed Website Platform or Marketplace Orders.
• “Mobile Streaming” or “Streaming” means the playback of audio tracks by listeners inside the BTR Mobile App.
• “Stream” means a single instance of a listener playing a track inside the BTR Mobile App.
• “Qualified Stream” means a Stream that BTR’s systems determine, on a server-authoritative basis, meets all applicable qualification conditions, including a minimum active-listening threshold, authenticated playback, valid playback authorisation, content eligibility, and fraud screening, as described in Section 7.
• “Approved Qualified Stream” means a Qualified Stream that has passed fraud and integrity review for a payout period and has been approved by BTR for inclusion in a streaming payout calculation. Only Approved Qualified Streams are payable.
• “Streaming Payout Pool” or “Pool” means a discretionary amount of money that BTR may, in its sole discretion, allocate for a given payout period to be shared among eligible artists in respect of Approved Qualified Streams. The Pool is private, set by BTR, and not guaranteed.
• “Mobile Streaming Payout” means an artist’s allocated share of a Streaming Payout Pool for a payout period, calculated on a pro-rata basis from that artist’s Approved Qualified Streams, subject to clearance, fraud review, eligibility, adjustments, and these Payment Terms.
• “Payout Period” means the period (for example, a calendar month measured in UTC) over which Approved Qualified Streams are counted and a Streaming Payout Pool is calculated, as determined by BTR.
• “Clearance Period” means the holding period before Earnings (including Mobile Streaming Payouts) become available for withdrawal, used to manage fraud, refunds, chargebacks, disputes, payment risk, and platform protection.
• “Resolution Hub” means the on-Platform resolution tool available on eligible Website Marketplace Orders, used to request status updates, extend delivery dates, propose cancellations, or request or offer partial refunds.

2. Website Platform and Marketplace Payments

This Section 2 applies to the existing BTR Website Platform and Marketplace. It covers buyer payments, seller earnings, orders, website checkout, the BTR Wallet, website refunds, Resolution Hub handling, and withdrawals through supported Payout Providers. Mobile App payments and mobile streaming payouts are covered separately in Sections 6 to 8.

2.1 Marketplace role

• BTR operates a two-sided website marketplace and escrow-style payment flow. Unless BTR is expressly identified as the seller of record, buyers contract directly with sellers for services sold through marketplace listings.
• BTR may provide listing tools, checkout, wallet infrastructure, order messaging, dispute tooling, payment routing, payout support, analytics, trust tools, and moderation systems, but the underlying offer, delivery, quality, rights grant, legality, tax treatment, and service performance remain the responsibility of the listing seller unless BTR expressly agrees otherwise in writing.
• Sellers appoint BTR and our PSPs as their limited authorised collection agent solely to accept buyer payments and remit net amounts to sellers under these Payment Terms. Buyer payment to BTR or its PSPs constitutes payment to the seller. If BTR or its PSPs do not remit amounts owed under these Payment Terms, the seller’s recourse is against BTR and not the buyer.

2.2 No off-platform payment bypass

• Buyers and sellers must not use the Website Platform or Mobile App to identify, negotiate, or initiate a transaction and then complete payment outside the Platform to avoid BTR fees, monitoring, dispute tools, fraud prevention, tax records, compliance controls, or platform protections.
• Attempting to bypass Platform payment flows may result in order cancellation, balance holds, payout delays, account limitation, suspension, termination, loss of seller privileges, or other enforcement action.

3. Website purchasing by buyers

3.1 Payment methods

• Supported payment methods are shown at checkout and may include credit cards, debit cards, PayPal, digital wallets, and other methods made available from time to time. All payments are processed by PSPs.
• By submitting a payment method, you represent that you are authorised to use it and that your use is lawful.
• You authorise BTR and its PSPs to charge your selected payment method for the order price, buyer service fee, applicable taxes, administrative fees, adjustments, and other amounts shown or authorised in the relevant flow.
• You agree to receive invoices, receipts, order notices, refund notices, cancellation notices, and payment communications electronically.

3.2 Buyer service fee and administrative fees

• In addition to the seller’s listed order price, BTR may charge buyers a service fee shown at checkout. The current website buyer service fee is approximately 4%, but may change as described in these Payment Terms.
• BTR may charge a flat administrative refund fee, currently US$3, where cancellations or partial refunds are processed through the Resolution Hub after an order is already in progress.
• Unless BTR states otherwise or applicable law requires a refund, buyer service fees and administrative refund fees are non-refundable.

3.3 Local currencies and foreign exchange

• Prices shown in non-USD currencies may be derived from a USD base price using FX rates selected by BTR, PSPs, app stores, or payment networks, and may change frequently.
• Where your chosen payment method does not support the displayed currency, you may be charged in USD or another supported currency at the applicable rate set by the PSP, bank, wallet provider, card network, app store, or payment method provider.
• Refunds, cancellations, reversals, and wallet credits may differ from the original charge because of FX movements, app-store pricing tiers, processor fees, bank fees, tax treatment, and payment-provider conversion rules.
• Your BTR Wallet or BTR Balance is valued in USD for accounting purposes unless BTR states otherwise. Any non-USD display is for convenience and may fluctuate.

3.4 BTR credits and promo codes

• BTR may issue promotional credits, goodwill credits, or other non-cash credits with stated terms and expiry dates.
• Promotional credits are non-cash, have no independent monetary value, are non-transferable, non-withdrawable, and may be revoked if obtained or used fraudulently, mistakenly, or in breach of BTR’s terms.
• Promo codes may provide discounts or credits subject to their stated terms, including expiry dates, usage limits, eligibility criteria, territory limits, product limits, and account restrictions.
• Unless expressly stated otherwise, promo codes are single-use, cannot be redeemed for cash, cannot be combined with other promotions, and may be voided in cases of fraud, abuse, mistake, or where prohibited by law.

4. Website seller earnings, wallet and payout methods

4.1 Crediting website seller earnings

• Website Seller Earnings are credited when an Order is marked complete because the buyer has accepted the delivery or the review window has expired and the Order auto-completes.
• For website marketplace Orders, sellers currently keep 85% of the Order price and BTR applies a 15% platform fee, subject to adjustments, taxes, refunds, chargebacks, reversals, reserves, and these Payment Terms.
• Website Seller Earnings may first appear as Pending Clearance and do not become available for withdrawal until the relevant Clearance Period has passed and no risk, dispute, refund, chargeback, rights, fraud, or compliance issue applies.

4.2 Wallet states and internal ledger status

• Your BTR Wallet, BTR Balance, or Artist Earnings Balance may show different states, including Potential Revenue, Pending Clearance, Available for Withdrawal, credits, adjustments, returned payments, reserved amounts, payout requested, payout processing, paid, failed, reversed, or other categories.
• Potential Revenue for Orders that have not started because buyer requirements are missing is indicative only and may be cancelled if the buyer cancels before requirements are submitted.
• Pending Clearance means the transaction has reached a stage where Earnings may be allocated, but funds remain subject to the applicable Clearance Period and risk checks.
• Available for Withdrawal means the funds have cleared according to BTR’s systems, subject to minimum withdrawal amounts, payout-method availability, Payout Provider availability, fraud checks, sanctions checks, tax checks, account status, and any other applicable restrictions.
• BTR Wallet, BTR Balance, and Artist Earnings Balance entries are internal ledger records only. They are not deposits, stored value, e-money, escrow accounts held for your benefit, interest-bearing accounts, or financial accounts with BTR. BTR may satisfy eligible withdrawal obligations by submitting approved payouts through supported Payout Providers.

4.3 Website marketplace clearance periods

• Unless stated otherwise on the Platform, website marketplace Earnings remain subject to the following standard Clearance Periods:
  • New Sellers, Level 1 Sellers, and Level 2 Sellers: 14 days from Order completion.
  • Level 3, Premier, seasoned, or equivalent higher-trust Sellers: 7 days from Order completion, where granted by BTR.
  • Instant or trusted payout status, where granted by BTR: payout may become available in approximately 60 seconds after completion, subject to risk checks, payout-provider availability, and account eligibility.
• BTR may adjust, rename, combine, remove, or update seller levels, benefits, clearance times, and eligibility criteria at any time.
• BTR may extend the Clearance Period, apply reserves, hold funds, or delay payouts where there are fraud signals, chargeback risk, refund risk, unusually high volume, account changes, payment risk, rights complaints, policy violations, suspicious activity, legal risk, sanctions risk, or other platform-risk concerns.

4.4 General withdrawal rules

• BTR may support withdrawals through PayPal, Payoneer, or other payout methods from time to time. Payout methods are not guaranteed and may vary by country, currency, user type, account status, product, app version, compliance status, and Payout Provider availability.
• Unless otherwise stated on the Platform for your territory, the current minimum withdrawal amount per transaction is US$25 or equivalent. Amounts below the minimum may be carried forward until they reach the minimum threshold, subject to these Payment Terms.
• A withdrawal request is not automatic approval. BTR may review, delay, reject, split, reverse, or hold any Payout Request where required by these Payment Terms, law, risk controls, account status, tax checks, fraud checks, sanctions checks, rights complaints, provider availability, or operational constraints.
• Once you request a withdrawal, BTR may instruct the relevant Payout Provider to process it. Actual timing is controlled by the relevant Payout Provider, banks, card networks, payment networks, local clearing systems, and other third parties. BTR is not liable for delays attributable to those third parties.
• Withdrawals are final and irreversible once initiated to the Connected Payout Account you nominated, except where BTR or a Payout Provider is able or required to reverse, recall, refund, charge back, claw back, or adjust a payment. You are responsible for ensuring that your payout details are accurate, current, lawful, and belong to you or an authorised business entity.
• Each BTR profile may link to only one account per payout method unless BTR expressly approves otherwise. BTR may restrict the number of BTR profiles that can link to the same Connected Payout Account.
• The Connected Payout Account should be held in the same legal name as your BTR account or approved business identity unless BTR expressly approves another arrangement. BTR and Payout Providers may request additional documentation where account names, tax records, business records, or identity information do not match.
• Withdrawals from disabled, limited, suspended, under-review, inactive, unverified, mismatched, or high-risk accounts may be delayed, restricted, refused, returned, or subject to additional verification, refund handling, set-off, reserves, or safety periods.

4.5 PayPal withdrawals

• Where enabled, BTR may support withdrawals to PayPal accounts. PayPal availability depends on PayPal’s own country, currency, account, product, and compliance rules.
• BTR does not currently charge a separate withdrawal fee for sending funds from your BTR Wallet to your nominated PayPal account unless stated otherwise on the Platform. PayPal may apply its own fees, FX spreads, receiving fees, withdrawal fees, account limits, holds, currency-conversion rates, receiving-bank charges, or processing delays depending on your location, currency, PayPal account type, and PayPal’s own rules.
• BTR may refuse, delay, or disable PayPal withdrawals where PayPal is unavailable, unsupported, restricted, limited, high-risk, or not appropriate for the user’s country, currency, account, payout type, or compliance status.
• If PayPal rejects, returns, reverses, limits, or fails a payout, BTR may return the amount to your BTR Balance, apply an adjustment, request updated payout details, require another payout method, or hold the amount pending review.

4.6 Payoneer withdrawals

• Where enabled, BTR may support withdrawals through Payoneer. Payoneer may be used as a payout method for territories, currencies, or users where PayPal is unavailable, unsuitable, unsupported, or disabled by BTR.
• To receive a Payoneer Payout, you may need to create, connect, or link a Payoneer Payee Account through a Payoneer-hosted registration, onboarding, account-linking, or verification flow. Existing Payoneer users may be required to connect their existing Payoneer account to BTR’s payout program.
• BTR may generate or provide a Payoneer registration link, redirect, or account-linking flow from the Platform. Payoneer’s onboarding, KYC, identity verification, tax collection, bank-account collection, sanctions screening, account approval, account limits, and payout-destination availability are controlled by Payoneer, not BTR.
• BTR is not required to manually verify your Payoneer identity documents itself, but BTR may receive, store, and act on Payoneer account status, payee IDs, payout method status, approval status, rejection status, payout references, transaction status, failure reasons, and other information needed to operate payouts, reconcile payments, prevent fraud, provide support, and meet legal obligations.
• BTR will not submit a Payoneer Payout unless your Payoneer Payee Account or payout profile is accepted by BTR’s systems and, where required, marked approved, active, payable, or otherwise eligible by Payoneer. If Payoneer marks your account pending, inactive, rejected, limited, suspended, closed, under review, or requiring more information, BTR may delay, block, or refuse payouts until the issue is resolved.
• Payoneer may make different payout destinations available, including Payoneer account balances, local bank withdrawals, eWallets, or other methods, depending on your country, currency, account type, legal status, verification status, and Payoneer’s own rules. BTR does not guarantee that any specific Payoneer withdrawal route will be available.
• Payoneer may charge its own fees, FX spreads, withdrawal fees, bank-transfer fees, receiving fees, inactivity fees, card fees, conversion charges, minimums, maximums, limits, holds, or other charges. Those charges are controlled by Payoneer and may reduce the amount you receive or can withdraw.
• If a Payoneer Payout fails, is rejected, returned, reversed, frozen, placed under review, or otherwise not completed, BTR may return the amount to your BTR Balance, apply an adjustment, request updated payout details, require another payout method, or hold the amount pending review.
• Connecting a Payoneer account does not guarantee payout approval. BTR may still withhold, delay, reduce, reverse, set off, or refuse a payout under these Payment Terms even if Payoneer has approved your Payoneer account.

4.7 Awaiting requirements

• For Orders with status Awaiting Requirements, the delivery countdown does not start, the seller may not begin work or deliver, and no Earnings are allocated to the seller Wallet until buyer requirements are submitted and the Order status moves to In Progress.
• Potential Revenue shown during Awaiting Requirements is indicative only and may be cancelled if the buyer cancels before requirements are submitted.

5. Website disputes, cancellations and Resolution Hub

5.1 General website dispute rules

• Buyers and sellers should communicate clearly and try to resolve website marketplace issues through the order page and Resolution Hub before escalating to BTR Support, PSPs, banks, PayPal, Payoneer, card networks, or other Payout Providers.
• Filing a transaction dispute, chargeback, or reversal with your bank, card issuer, PayPal, Payoneer, or other PSP for an Order that has already been delivered or is in progress may breach these Payment Terms and the Terms of Service.
• Once an external dispute, chargeback, reversal, or processor claim is filed, funds associated with the Order may be frozen or ineligible for refund through the Platform until that dispute is resolved, withdrawn, or processed under the PSP’s rules.
• BTR and PSPs may cancel Orders, reverse payments, hold funds, or restrict accounts where we suspect fraud, abusive behaviour, policy violations, illegal content, rights risk, payment risk, or other platform-risk factors.
• Unless otherwise stated in the applicable listing or Terms of Service, any transfer of intellectual property rights in a delivery is conditioned on full, final, and non-reversed payment. If payment is cancelled, reversed, charged back, or found fraudulent, you must stop using the relevant delivery unless and until the issue is resolved and payment is restored.

5.2 Refund destination for website Orders

• Unless BTR states otherwise, if a website Order is cancelled and a refund is due, funds are typically returned to the buyer’s BTR Wallet or BTR Balance for future use on the Platform.
• At BTR’s discretion, BTR may instead refund the original payment method. Refund timing depends on PSP, bank, card-network, wallet, and payment-method rules.
• Any applicable buyer service fees, administrative refund fees, processor fees, app-store fees, FX charges, non-recoverable taxes, or third-party fees may be non-refundable except where BTR decides otherwise or applicable law requires a refund.

5.3 Order cancellations by stage

Orders Awaiting Requirements. While an Order is in Awaiting Requirements status, the delivery timer has not started, the seller cannot begin work, and no Earnings are allocated to the seller Wallet. The buyer may cancel the Order instantly from the order page without seller approval. In such cases, the Order is cancelled and funds are returned to the buyer, typically to the BTR Wallet, and no BTR administrative refund fee is charged in addition to any non-recoverable PSP processing costs.

Active Orders. Once requirements have been submitted and the Order is in progress, either party may initiate a mutual cancellation request through the Resolution Hub. The other party has 48 hours to accept or decline the request. If they do not respond within that time, the mutual cancellation request may be auto-accepted, auto-declined, escalated, or handled according to the Resolution Hub rules then in effect.

Passed Delivery Date Orders. If the delivery due date passes but is less than 24 hours overdue, the Order may show a Passed Delivery Date or similar status. The seller is expected to deliver as soon as possible. The buyer may request cancellation through the Resolution Hub, but cancellation is not automatically guaranteed.

After delivery. After the seller has delivered, the buyer has a three-day review window to accept the delivery, request a revision if applicable, or seek resolution through the Resolution Hub. If the buyer takes no action within that review window, the Order may auto-complete and Earnings may move into the Clearance Period. Once auto-completed, normal Resolution Hub cancellation options may no longer be available.

Existing external disputes. If a buyer has already opened a dispute or chargeback with a PSP, PayPal, Payoneer, card issuer, bank, or other payment provider relating to the same transaction, that dispute may need to be withdrawn or resolved before a cancellation or refund can be processed through the Platform. BTR may be constrained by the PSP’s rules in how funds are handled.

5.4 Partial refunds

• Either party may propose a partial refund, up to 70% of the Order value, through the Resolution Hub while the Order is eligible for Resolution Hub use.
• The other party has 48 hours to accept or decline the proposal. If they do not respond in time, the system will apply the relevant Resolution Hub rule then in effect.
• Where a partial refund is agreed, the agreed amount is returned to the buyer, typically to the BTR Wallet, and BTR may charge a US$3 administrative fee to the buyer for processing the refund through the Resolution Hub.
• The remaining portion of the Order price continues to be treated as seller Earnings, subject to the Clearance Period, risk checks, and these Payment Terms.

5.5 Chargebacks, holds, set-off and negative balances

• Initiating a chargeback for an Order that has been delivered and accepted, including auto-completion after the review window, may breach these Payment Terms.
• BTR may contest chargebacks and provide PSPs, banks, PayPal, Payoneer, card networks, and other providers with evidence, including order logs, message history, IP or device data, delivery files, support records, screenshots, timestamps, and account records.
• BTR may place reserves or rolling holds on your BTR Wallet where there are risk indicators, including high dispute rates, sudden transaction spikes, policy violations, chargebacks, refund spikes, fraud signals, or rights complaints.
• BTR may set off any amounts you owe, including refunds, chargebacks, adjustments, fees, administrative charges, penalties authorised under the Terms of Service, or negative balances, against your BTR Wallet, pending payouts, available balances, or future Earnings (including future Mobile Streaming Payouts), to the extent permitted by law.
• If your account shows a negative BTR Balance because of chargebacks, reversals, refunds, fraud, errors, or penalties, you must promptly restore it to a non-negative balance. BTR may debit future Wallet credits or Earnings, request repayment, restrict access, or use lawful collection methods.

6. Mobile Application Payment Terms

This Section 6, together with Sections 7 and 8, applies specifically to the BTR Mobile App. It is separate from the website marketplace rules above. Where the Mobile App offers paid digital features, those purchases may be processed by Apple App Store or Google Play. Mobile streaming payouts (Section 7) operate under a separate, discretionary, pool-based model that does not exist anywhere except in the Mobile App.

6.1 Mobile App billing channels

• Where the Mobile App offers paid digital goods, digital services, in-app features, or subscriptions that are used or consumed within the app, those purchases are processed through Apple In-App Purchase on iOS or Google Play Billing on Android unless an applicable app-store policy exception applies. Within the iOS app, BTR does not direct, link, or encourage users to use a purchasing mechanism other than Apple In-App Purchase for such digital items, except where Apple’s rules expressly permit it.
• Apple and Google may charge the user, collect applicable taxes where they act as merchant, marketplace facilitator, processor, or platform provider, deduct their own app-store fees or commissions, apply local pricing rules, process refunds, and remit net amounts to BTR according to their rules.
• BTR does not receive or store the user’s full card number, PayPal login, banking credentials, Apple payment credentials, Google payment credentials, or other full payment instrument details for Mobile Purchases processed by Apple or Google.
• BTR may receive and store app-store transaction data, purchase IDs, product IDs, receipts, purchase tokens, subscription status, refund status, entitlement status, transaction timestamps, amount, currency, country, and other purchase verification data needed to verify purchases, grant access, keep financial records, handle support, prevent fraud, process refunds, and meet legal obligations.

6.2 App-store terms also apply

• If you purchase through Apple App Store, your purchase is also subject to Apple’s applicable terms, refund rules, subscription rules, billing rules, tax treatment, family sharing rules if applicable, payment-method rules, and account rules.
• If you purchase through Google Play, your purchase is also subject to Google Play’s applicable terms, refund rules, subscription rules, billing rules, tax treatment, family sharing rules if applicable, payment-method rules, and account rules.
• Where Apple or Google rules control a billing, cancellation, refund, tax, currency, subscription, or app-store issue, BTR may be limited in what it can change, refund, reverse, restore, or manually adjust.

6.3 No promise that mobile prices equal website prices

• Mobile prices may differ from website prices because Apple and Google use local price tiers, taxes, FX rules, payment rules, app-store fees, territory settings, promotional tools, and subscription systems.
• Pricing displayed in the Mobile App is the price charged by Apple or Google in the user’s local currency at the time of purchase, subject to store confirmation and any final price shown by the app store before purchase completion.
• BTR may set USD reference prices, but Apple and Google may display local prices using their own pricing tiers, tax-inclusive rules, currency rules, and territory-specific pricing.

7. Mobile Streaming Payouts (mobile app only)

7.1 Mobile App is the only streaming payout channel

• Streaming-based artist earnings are available exclusively through the BTR Mobile App. This is a deliberate, fundamental design of the program. BTR does not operate, and does not represent that it operates, any streaming-royalty mechanism on the Website Platform or any non-app surface.
• Plays, listens, previews, autoplay, embeds, shares, downloads, scrapes, bot traffic, content-delivery-network (CDN) requests, public play counts, chart positions, website analytics, and any third-party or off-app playback do not constitute Streams for payout purposes and never generate Mobile Streaming Payouts.
• BTR’s public play counters, charts, dashboards, and historical statistics are provided for product, discovery, and informational purposes only. They are not a measure of payable streams and are never used to calculate, verify, or support any Mobile Streaming Payout.
• Only a Stream that occurs inside the BTR Mobile App, is authenticated, is authorised by a valid BTR playback authorisation, and satisfies the qualification conditions in this Section 7 may ever become a Qualified Stream.

7.2 What makes a Stream payable

• Whether a Stream qualifies and is ultimately payable is determined solely by BTR on a server-authoritative basis. Playback signals reported by a device, app, or client are evidence only and never, by themselves, create a payable stream or any entitlement to payment.
• To be capable of qualifying, a Stream must (without limitation): occur inside the BTR Mobile App; be played by an authenticated, signed-in listener; be authorised by a valid BTR playback authorisation; involve a track and artist that are payout-eligible at the time of playback (see clause 7.5); meet the applicable minimum active-listening threshold; and pass BTR’s fraud, integrity, and risk screening.
• Minimum active-listening threshold. Unless BTR states otherwise, a Stream does not qualify unless the listener actively listens for at least sixty (60) seconds of genuine playback. For tracks shorter than this threshold, a proportionate threshold applies. For long-form audio (for example, mixes, sets, and extended tracks), BTR may require a higher minimum active-listening duration. Paused, buffering, stalled, failed, muted, seek-only, duplicate, and non-active time does not count toward the threshold.
• BTR may set, vary, and configure qualification thresholds, windows, and rules at any time, including by track length, territory, surface, product, account type, or risk profile.

7.3 How Mobile Streaming Payouts are calculated — discretionary pro-rata pool

• For each Payout Period, BTR may, in its sole discretion, set a Streaming Payout Pool. The Pool may be a fixed budget, a percentage of eligible mobile revenue, or another discretionary amount determined by BTR. BTR is not obliged to set any Pool for any period and may set the Pool to zero.
• Where a Pool is set and there are Approved Qualified Streams, an artist’s Mobile Streaming Payout for the period is broadly calculated as: the artist’s number of Approved Qualified Streams divided by the total number of all artists’ Approved Qualified Streams for that period, multiplied by the Pool, then reduced by applicable fees, taxes, FX, adjustments, and deductions.
• Because the payout is a share of a finite Pool, the effective amount attributable to each Approved Qualified Stream varies every period and depends on the size of the Pool and the total volume of all artists’ Approved Qualified Streams. A higher total stream volume across the Platform reduces the per-stream value, and vice versa.
• The Streaming Payout Pool is private and confidential. BTR is not required to disclose the Pool amount, its basis, fraud thresholds, scoring logic, other artists’ data, or the internal methodology used to calculate payouts. BTR may, at its discretion, publish an effective rate per thousand Approved Qualified Streams after a period closes, for transparency only.
• Only Approved Qualified Streams count toward the calculation. Streams that are pending, held, rejected, anonymous, content-ineligible, threshold-failed, fraud-flagged, or otherwise not approved are excluded from the denominator and never generate payment.

7.4 No guarantee of earnings

• BTR does not guarantee any streaming earnings, any minimum payout, any per-stream value, any rate, any pool size, any payout frequency, or any particular financial outcome. Participation in the streaming program does not create any promise, expectation, or entitlement to any specific amount of money.
• Any figures shown in artist dashboards — including estimated payouts, estimated rates, projected earnings, pending amounts, or stream counts — are estimates only, are not final, are not a promise of payment, and remain subject to qualification, fraud and integrity review, eligibility checks, pool determination, clearance, taxes, fees, FX, adjustments, and these Payment Terms. Final amounts are determined only when a Payout Period is closed and approved.
• Streaming earnings, even after appearing in a dashboard or wallet, do not vest, are not owed, and do not become a debt due from BTR unless and until BTR has closed and approved the relevant Payout Period, the relevant Clearance Period has passed, and no holds, reversals, fraud findings, or eligibility failures apply.

7.5 Streaming payout eligibility

A Stream can only qualify if, at the time of playback, both the artist and the track were fully payout-eligible. BTR may determine eligibility at the time a playback authorisation is issued and may record an eligibility snapshot for that Stream.

• Artist eligibility requires (without limitation): an active, non-suspended, non-banned artist account; a complete artist profile; a genuine, custom, non-default and non-placeholder artist profile image; an artist bio of at least 30 words saved on the profile; a country selected and saved on the profile page; acceptance of the current artist payout terms; and, before any actual payment, a connected and verified payout account.
• Track eligibility requires (without limitation): the track is approved, public, and active; a valid audio asset exists; a genuine, custom, non-default and non-placeholder cover image is present; and a valid, recognised primary genre that correctly classifies the track is assigned. A correct sub-genre should also be assigned where one applies. Tracks with a missing, empty, “unclassified”, “unknown”, or otherwise invalid genre are not payout-eligible.
• Correct classification required. Tracks that are incorrectly, inaccurately, or misleadingly classified — including assigning a genre or sub-genre that does not genuinely match the track, in order to influence discovery, charts, scene placement, or streaming outcomes — are not payout-eligible. BTR determines, in its sole discretion, whether a track is correctly classified, and may reclassify, hold, reject, or exclude streams of mis-classified tracks from streaming payouts.
• No retroactive payout. Eligibility is assessed at the time of playback. If a profile, image, genre, bio, country, or other eligibility requirement is fixed later, the fix applies only to future Streams. Streams that occurred while content was ineligible remain non-payable and are not retroactively made payable, except where BTR, in its sole discretion, determines that the ineligibility resulted from a clear BTR platform error.

7.6 Streams that are never payable

• Anonymous or unauthenticated playback. Streams not tied to an authenticated, signed-in listener are never payable.
• Self-streaming. Streams of a track by the artist who owns or uploaded that track, or by accounts BTR reasonably associates with that artist, are not payable.
• Ineligible content. Streams of tracks or by artists that do not meet the eligibility requirements in clause 7.5 — including a default or missing cover image, a default or missing profile image, a bio under 30 words, or no saved country.
• Mis-classified tracks. Streams of tracks that are incorrectly classified, or classified to a genre or sub-genre that does not genuinely match the track.
• Threshold failures. Streams that do not meet the minimum active-listening threshold.
• Artificial, manipulated, or fraudulent activity. Streams that BTR reasonably determines to be artificial, automated, incentivised, purchased, bot-generated, farm-generated, duplicated, looped, manipulated, spoofed, or otherwise not the result of genuine human listening.
• Off-app activity. Any plays, listens, or audio activity occurring anywhere other than the BTR Mobile App.
• Refunded or reversed. Streams connected to refunded, reversed, charged-back, or invalidated transactions, accounts, or entitlements.

7.7 Fraud prevention, holds, rejection, reversal and clawback

• BTR operates fraud, integrity, and risk controls over the streaming program and may, at its sole discretion and at any time, hold, delay, exclude, reject, adjust, reduce, reverse, or refuse to pay any Stream, group of Streams, artist-period, or payout where BTR reasonably suspects fraud, manipulation, artificial streaming, stream farming, incentivised streaming, coordinated activity, self-streaming, multi-account abuse, device or network abuse, policy violation, rights issues, or any other risk to the Platform or other artists.
• BTR may apply individual-stream and aggregate controls, including listening-concentration limits, device, account, and network limits, velocity limits, threshold-clustering checks, and other measures. BTR is not required to disclose these controls or their thresholds.
• Where streaming earnings have already been paid and BTR later determines that the underlying Streams were not payable (including because of fraud, manipulation, error, refund, reversal, or eligibility failure), BTR may recover the overpaid amount by set-off against current or future Earnings (of any type), deduction from the BTR Wallet, a negative balance, or other lawful means. If a balance cannot cover the recovery, BTR may carry it forward, pursue repayment, or, at its discretion, write it off.
• Repeated or serious manipulation of the streaming program is a breach of these Payment Terms and the Terms of Service and may result in forfeiture of streaming earnings, withholding of payouts, removal from the program, account limitation, suspension, or termination.

7.8 Streaming payout clearance, minimum and method

• Mobile Streaming Payouts are subject to a Clearance Period before becoming available for withdrawal. Unless BTR states otherwise, standard clearance is approximately 14 days for new artists and may be reduced to approximately 7 days for higher-trust artists where granted by BTR. BTR may extend, shorten, or vary clearance based on risk, history, verification, and other factors.
• Streaming earnings become payable only after the Payout Period is closed and approved, the Clearance Period has passed, applicable fees, taxes, FX, and adjustments have been applied, and no fraud, eligibility, compliance, or risk issue applies.
• Mobile Streaming Payouts may be withdrawn through PayPal, Payoneer, or another payout method where BTR makes that method available for your account, country, currency, and payout type. BTR may require Payoneer or another alternative payout method in countries where PayPal payouts are unavailable, unsupported, restricted, or disabled. Amounts below the minimum withdrawal amount, currently US$25 or equivalent unless stated otherwise, are carried forward.
• PayPal and Payoneer payouts are subject to the payout rules in Section 4, including payout-provider fees, FX, holds, account limits, account approval, verification, compliance checks, failed-payout handling, and provider availability.
• Mobile Streaming Payouts may be shown and withdrawn together with, or separately from, other Earnings, depending on the dashboard and wallet design.

7.9 Relationship to other earnings and to public statistics

• Mobile Streaming Payouts are separate from and additional to Website Seller Earnings. The streaming pool model is independent of, and must not be conflated with, the website marketplace earnings model in Section 4.
• Public play counts, charts, and statistics are product and discovery features only. They are not payable streams, are not a measure of earnings, and carry no monetary value or entitlement.

7.10 Artist review requests

• An artist may request that BTR review streaming decisions affecting that artist for a Payout Period (for example, streams held or rejected, or a payout amount), using the review tools BTR makes available. BTR may limit review requests (for example, to one open request per artist per period).
• BTR will consider genuine review requests in good faith, but the outcome of any qualification, fraud, eligibility, pool, or payout determination is made by BTR and is final to the maximum extent permitted by law. A review does not guarantee any change to a decision or any payment.
• Where an unresolved review or dispute affects part of a payout at the time a Payout Period is locked, BTR may pay the undisputed portion on schedule and defer the disputed portion to a later period or adjustment.

7.11 Data used for the streaming program

• To operate, measure, and protect the streaming program, BTR collects and processes playback, device, network, location-approximate, app-version, integrity, and related data, and may store hashed device, network, and identifier signals for fraud prevention. This processing is described in our Privacy Policy and is necessary to deliver and protect the program. Fraud and integrity signals are not exposed to artists.

7.12 The streaming program is discretionary and may change

• The mobile streaming payout program is offered at BTR’s sole discretion. BTR may, at any time and without liability, introduce, change, restrict, pause, suspend, re-price, re-scope, or discontinue the streaming program, the Streaming Payout Pool, qualification rules, eligibility rules, thresholds, clearance, fraud controls, payout methods, and any related feature, subject to applicable law.
• No artist acquires any vested, accrued, or guaranteed right to streaming earnings, to any pool, to any rate, or to the continued existence of the streaming program. Continued use of the Mobile App after a change takes effect constitutes acceptance of the change.
• Tax, compliance, identity-verification, and payout-account requirements in Sections 9 to 10 apply fully to Mobile Streaming Payouts.

8. Mobile purchases, refunds and cancellations

8.1 Mobile refunds through Apple and Google

• Refunds for Mobile Purchases processed by Apple or Google are generally handled through Apple or Google’s own refund systems.
• iOS users may need to request refunds through Apple’s refund process or Apple account tools. Android users may need to request refunds through Google Play’s refund process or Google Play account tools.
• BTR cannot directly refund an Apple or Google charge in the same way it may handle some website marketplace refunds.
• If Apple or Google grants a refund, BTR may reverse or remove the related in-app entitlement, access, credit, status, or other benefit connected to that refunded transaction.

8.2 BTR-requested or BTR-supported mobile refunds

• BTR may, in its discretion and where supported by Apple or Google tools, help initiate, support, evidence, request, or recommend a refund where a Mobile Purchase fails, a paid mobile feature is not delivered, a transaction is duplicated, or BTR determines that a refund or credit is appropriate.
• BTR may instead provide in-platform credit, replacement access, a corrected entitlement, or another remedy where permitted by law and app-store rules.
• BTR’s decision to provide a credit, support a refund request, or reverse an entitlement in one case does not require BTR to do so in every case.

8.3 Consumable mobile purchases

• Some Mobile Purchases may be consumable. Once a consumable purchase is verified and consumed, used, delivered, displayed, assigned, or otherwise fulfilled, refund rights may be limited by Apple, Google, applicable law, and these Payment Terms.
• If a purchase is refunded, reversed, charged back, or found invalid, BTR may remove related benefits, including access, status, entitlement, or other product-linked benefits connected to that purchase.

8.4 Subscription terms, auto-renewal and cancellation

• Where the Mobile App offers an auto-renewing subscription, the subscription title, duration, content or features provided per period, and the price per period are disclosed on the relevant in-app purchase screen and the app-store product page before you confirm the purchase.
• Auto-renewing subscriptions renew automatically at the price and interval shown, and your app-store account is charged for renewal within the 24-hour period before the end of the current period, unless auto-renewal is turned off at least 24 hours before the end of the current period.
• Any auto-renewing subscription offered in the Mobile App is managed and cancelled through your Apple or Google account subscription-management settings. BTR may provide a link or instructions from inside the Mobile App, but cancellation and auto-renewal are controlled by Apple or Google.
• Deleting the app, signing out, deleting a BTR account, or stopping use of the app does not by itself cancel an Apple or Google subscription. You must turn off auto-renewal through the relevant app-store account settings to stop future charges.
• If a subscription is cancelled, access may continue until the end of the current paid period unless Apple, Google, applicable law, refund handling, or BTR’s entitlement rules say otherwise. If payment fails, Apple or Google may apply their own grace, retry, billing-recovery, pause, cancellation, or hold rules.
• Links to the applicable subscription terms and to this Payment Terms page, and to our Privacy Policy and Terms of Service, are made available in the app and on the app-store product page as required by the relevant app store.

9. Taxes

• BTR may be required by law to charge, collect, remit, withhold, or report taxes on payments made through the Platform.
• Each user is responsible for all direct and indirect taxes that apply to them as a result of their use of the Platform, including income tax, GST, VAT, sales tax, withholding tax, business tax, and reporting obligations. This includes taxes on Website Seller Earnings and Mobile Streaming Payouts.
• Website buyers may be charged applicable taxes through BTR’s website checkout or PSPs where required.
• Website sellers and artists are responsible for reporting and paying taxes on their Earnings (including Mobile Streaming Payouts) unless BTR, a PSP, Payout Provider, app store, or other required party is required to withhold, report, or remit tax under applicable law.
• For Mobile Purchases, Apple or Google may calculate, collect, remit, or report taxes in jurisdictions where they act as merchant, marketplace facilitator, app-store platform, processor, or tax-collection party.
• BTR, PayPal, Payoneer, app stores, tax processors, or other providers may request tax forms, tax residency information, business information, identity information, ABNs, tax IDs, withholding information, or other records needed to comply with tax, payout, accounting, or reporting obligations. Where required tax or identity information is not provided, BTR may withhold, delay, or block payouts (including Mobile Streaming Payouts), or apply withholding required by law (for example, where an Australian Business Number is required and not supplied).
• If any withholding tax, deduction, government charge, reporting obligation, or remittance obligation applies to a payout, BTR may deduct, withhold, report, or remit amounts as required or permitted by law, and the amount actually received by the user may be reduced accordingly.

10. Compliance: KYC, AML, sanctions and export

• You must provide accurate information and promptly provide any documentation that BTR, PSPs, PayPal, Payoneer, app stores, tax providers, fraud providers, or payout providers reasonably request to satisfy identity, tax, anti-money-laundering, counter-terrorist-financing, sanctions, fraud, export-control, payment-network, app-store, or compliance obligations.
• You acknowledge that PayPal, Payoneer, app stores, banks, and other Payout Providers may independently require identity verification, business verification, beneficial-owner checks, bank-account verification, source-of-funds checks, tax forms, sanctions screening, transaction monitoring, fraud screening, and other compliance checks before a payment method or payout account can be used.
• BTR may rely on Payout Provider account status, approval status, risk status, transaction status, rejection notices, failure reasons, and compliance signals when deciding whether to enable, delay, submit, reverse, or block a payout.
• You represent that you are not located in, organised under the laws of, or ordinarily resident in a jurisdiction subject to comprehensive trade sanctions, and that you are not a person or entity listed on any applicable sanctions or restricted-party list.
• You agree not to use the Platform in violation of export control, sanctions, anti-money-laundering, anti-bribery, counter-terrorist-financing, tax, fraud, consumer-protection, app-store, payment, or financial-crime laws.
• Mobile purchases inherit certain buyer-side checks, payment controls, and account controls from Apple or Google, but BTR may still apply its own fraud, risk, entitlement, moderation, payout, tax, identity, and artist-side compliance controls, including in relation to Mobile Streaming Payouts.
• Failure to complete required checks may result in delayed, blocked, reversed, returned, or withheld payments and may lead to account limitation, suspension, closure, refund of affected transactions, forfeiture of ineligible credits, or removal from payout programs.
• BTR is not a money-transfer service for users. Payout Requests are requests to pay contractual Platform Earnings that BTR has calculated and approved under these Payment Terms. Users may not use the Platform to send money to other users, move unrelated funds, cash out third-party funds, launder funds, or use BTR as a remittance, stored-value, banking, or money-transmission service.

11. Errors, reversals and adjustments

• BTR and PSPs may correct processing errors, duplicate charges, mistaken credits, mistaken debits, app-store reporting errors, product-mapping errors, entitlement errors, streaming-payout miscalculations, refund errors, ledger errors, or misapplied funds by making appropriate debit or credit entries to affected accounts.
• You authorise BTR and its PSPs to make such adjustments where reasonably necessary to correct errors, reverse invalid credits, restore correct balances, handle refunds, handle chargebacks, correct mistaken product access, correct streaming payout errors, or comply with app-store, bank, payment-provider, Payout Provider, or legal requirements.
• If funds are credited to you in error, or as a result of fraud, invalid app-store transactions, invalid or manipulated streams, policy violations, duplicate transactions, mistaken ledger entries, or technical errors, you agree to cooperate in returning them.
• BTR may debit your BTR Wallet, pending payouts, available balances, future Earnings (including future Mobile Streaming Payouts), or other account credits to recover erroneous or invalid credits, to the extent permitted by law.
• If a Payout Provider later reverses, recalls, charges back, freezes, rejects, or returns a payout, BTR may reverse the corresponding ledger entry, restore the payout to pending status, apply a negative balance, request updated payout information, or recover the amount from future Earnings.

12. Dormant balances and unclaimed property

• If your account is inactive for the period specified by applicable unclaimed-property, escheatment, or similar laws, BTR may be required to remit some or all of your BTR Wallet, BTR Balance, Artist Earnings Balance, or other payable balance to a government authority after sending any notices required by law.
• Where permitted by law, BTR may deduct reasonable administrative costs, chargeback amounts, negative balances, reserves, or amounts owed before remitting dormant or unclaimed amounts.
• Promotional credits, goodwill credits, non-cash credits, and app-store entitlements may expire or be removed according to their stated terms and may not be treated as cash balances.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, payment functionality, the BTR Wallet, BTR Balance, Artist Earnings Balance, mobile purchases, mobile streaming payouts, website marketplace checkout, app-store purchases, currency conversion, withdrawal functionality, payout functionality, subscription functionality, refunds, reversals, credits, and related services are provided “as is” and “as available”, without warranties of any kind, express or implied.

To the maximum extent permitted by law, BTR, its owners, affiliates, officers, directors, employees, contractors, agents, licensors, partners, processors, PSPs, service providers, and advisors shall not be liable for indirect, incidental, special, consequential, exemplary, multiple, punitive, or enhanced damages; loss of profits, revenue, business, goodwill, data, opportunity, artist earnings, streaming earnings, sales, royalties, event revenue, subscription revenue, payout timing, or catalogue value; cost of substitute goods or services; or failures of PSPs, PayPal, Payoneer, Apple, Google, banks, payment networks, app stores, tax providers, payout providers, fraud providers, card networks, or third-party platforms.

Without limiting the above, BTR is not liable for delays, deductions, holds, reversals, refund decisions, account restrictions, failed payouts, unavailable payment methods, app-store decisions, PayPal account limitations, Payoneer account limitations, Apple account issues, Google account issues, banking delays, FX differences, tax handling, failed entitlement delivery caused by third parties, chargeback outcomes, streaming pool determinations, qualification or fraud decisions, or third-party processor decisions.

Cap. To the maximum extent permitted by law, BTR’s total aggregate liability for all payment-related claims arising out of or relating to the Platform, Marketplace, Mobile App, mobile streaming program, or these Payment Terms shall not exceed the greater of: (i) the fees you paid directly to BTR, excluding order amounts paid to sellers, artist earnings, streaming payouts, taxes, app-store deductions, PSP fees, payout-provider fees, and third-party charges, in the twelve (12) months before the event giving rise to the claim; or (ii) USD $100 or AUD $150.

Time bar. To the maximum extent permitted by law, any payment-related claim must be commenced by filing a formal action within six (6) months after the event giving rise to the claim first occurred, or the claim is permanently barred.

Nothing in these Payment Terms excludes, restricts, or modifies any liability, right, remedy, guarantee, or condition that cannot lawfully be excluded, restricted, or modified under the Australian Consumer Law or other applicable law. Where liability cannot be excluded but can be limited, it is limited to the fullest extent permitted by law.

14. Modifications, fees and availability

• BTR may update these Payment Terms, fee structures, buyer service fees, seller platform fees, app-store product structures, product prices, product tiers, wallet rules, payout methods, payout thresholds, Clearance Periods, seller levels, artist levels, streaming qualification rules, streaming pool basis and amount, streaming eligibility rules, refund rules, and account eligibility criteria from time to time.
• BTR may add, remove, suspend, restrict, replace, or change payout methods, including PayPal, Payoneer, bank transfer, local payout providers, or other providers, at any time subject to applicable law.
• BTR will post the updated version on the Platform with a new “Last updated” date. Unless otherwise required by law or stated in the notice, changes take effect when posted.
• Your continued use of the Platform, Marketplace, Mobile App, BTR Wallet, seller tools, artist tools, streaming program, or payment functionality after updated Payment Terms take effect constitutes acceptance of the updated Payment Terms.
• If you do not agree with updated Payment Terms, you must stop using payment-related Platform features and, if applicable, request account closure, subject to outstanding obligations, chargebacks, refunds, disputes, negative balances, legal holds, and unresolved payment issues.
• Payment methods, payout methods, app-store products, the mobile streaming program, and subscriptions may not be available in every country, currency, account type, platform, or app version.

15. Governing law and dispute resolution

These Payment Terms are governed by the laws of New South Wales, Australia, without regard to conflict-of-laws principles that would result in the application of other laws.

Disputes arising out of or relating to these Payment Terms will be resolved in accordance with the dispute-resolution provisions of our Terms of Service. Unless otherwise required by law, proceedings shall take place in Sydney, New South Wales, Australia.

16. Survival

Sections concerning wallet balances, earnings, streaming payouts, app-store purchases, refunds, reversals, chargebacks, payout holds, reserves, negative balances, taxes, compliance, records, errors, dormant balances, limitation of liability, governing law, dispute resolution, and any other provisions that by their nature should survive will survive completion or cancellation of Orders, Mobile Purchases, subscription cancellation, account closure, suspension, termination, discontinuation of the streaming program, or discontinued use of the Platform.